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🌿 Policies & Procedures

To ensure a smooth and respectful experience for all clients, please review the following policies before booking or attending your session.

💳 Deposits & Cancellations

• Deposits are non-refundable.

• Cancellations or reschedules made less than 48 hours before your appointment will result in:

  • A 50% charge of your scheduled service

  • Forfeiture of your deposit

• Same-day cancellations or no-shows will be charged 100% of the service fee or the remaining balance due.

• To avoid fees, please cancel or reschedule at least 48 hours in advance.

• Deposits may be applied to a rebooked service within two weeks of the original appointment.

  • If rescheduled beyond two weeks, a new booking and deposit will be required.

⏰ Late Arrivals

• Please arrive on time to ensure you receive your full service.

• Clients arriving 7 minutes or more past their scheduled time will incur a $15 late fee.

🧦 Health & Safety: Socks Required

• For hygiene and safety, socks must be worn in the treatment room until you are on the treatment table.

• If you forget socks, they are available for purchase:

  • Socks: $5

  • Flip-flops (for non-Pilates/stretching services): $1

• Grip socks or regular socks are mandatory for all stretching and Pilates sessions.

🧘 Mat Pilates Class Guidelines

• Cancellation Policy: Must cancel at least 24 hours in advance.

• What to Bring:

  • Your own mat

  • Grip socks or regular socks

• Arrival:

  • Use the front entrance

  • Please arrive no later than 5 minutes after class begins

• Health Disclosure:

  • It is your responsibility to inform Keesha (instructor) of any injuries or discomfort prior to class.

💰 Prepayment Policy

Thank you for your continued support during this transition! A limited-time opportunity is available to prepay for sessions at the current rate.

Prepayment Terms

• Purchase Limit: Up to three (3) prepaid sessions per client

• Purchase Deadline: Must be purchased by December 22, 2025

• Usage Deadline: All sessions must be used by March 20, 2026

  • Unused sessions after this date will expire and are non-refundable

Rescheduling

• You may reschedule once per prepaid session without penalty, provided the change is made at least 48 hours in advance

• Reschedules within 48 hours or no-shows will result in forfeiture of that session

Transfer & Refund Policy

• Prepaid sessions are non-refundable and non-transferable

By purchasing a prepaid session, you acknowledge and agree to these terms.

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